ProForm Pro 5000 Smart Treadmill,Black

**Editorial Review**: The customer experience concerning this high-end treadmill, predominantly powered by the iFit technology, reveals a mix of satisfaction and significant frustration. Many users appreciate the treadmill's performance post-assembly, noting it functions well for jogging and running once set up, though they mention that the assembly itself is a two-person job and can take some time. However, the praise quickly dissipates when discussing the treadmill's smart features, particularly its reliance on an Android-based tablet Console. A recurring theme among reviews is the frequency of issues with the Console, perceived as an Achilles' heel. Customers reported various malfunctioning problems, with one user experiencing a "bricked" Console after less than three years. Although the warranty initially offered some reassurance, it became a source of annoyance when replacement parts were backordered, leading to extended wait times without use of the treadmill. Many customers expressed dissatisfaction with iFit's customer service during these incidents, suggesting frustrating communication hurdles and a lack of efficient support in addressing their concerns. Moreover, the treadmill's dependency on software updates and Wi-Fi connections was another sore spot. Several users experienced frequent connectivity issues and glitches, which not only interrupted workouts but, in some cases, rendered the treadmill unusable if the Console fails. This reliance on technology has led to a diminished perception of durability compared to older treadmill models that didn't rely on smart technology. Despite these issues, when functioning correctly, the treadmill is noted to be of excellent quality, indicating that the hardware itself is sound. Users seem divided, with some willing to tolerate the inconveniences for a premium workout experience, while others conclude that they prefer "dumb" treadmills that remain functional irrespective of technology failures. **